iCollege IT Security & Management Bundle

440 Enrolled
4 Courses
You save 94% -

What's Included

Information Technology Infrastructure Library
  • Experience level required: All levels
  • Length of time users can access this course: 2 years

Course Curriculum

6 Lessons

  • Module 1 - Service Management: Business Requirements
    Continual Service Improvement
    Foundations and Cycles
    Public vs. Proprietary
    Plan-Do-Check-Act Cycle
    Process Model
    Core Components
    Guiding Principles
    7-Step Process
    Test Prep
  • Module 2 - ITIL Service Lifecycle Model
    Service Lifecycle
    Lifecycle Model
    Provider Benefits
    Customer Benefits
    Automation and Service Management
    Strategy Phase Process
    Design Phase Process
    Transition Phase Process
    Operation Phase Process
    Improvement Phase Process
    Test Prep
  • Module 3 - Service Strategy: Service Portfolio
    Service Strategy
    Vetting Service Strategy
    Value Creation
    Difference of Service
    Utility and Warranty
    Resources and Capabilities
    Strategic Assets Positioning
    Service Management
    Business Case
    Service Model
    Risk Management
    Service Strategy Processes
    Service Portfolio Management
    The Service Portfolio
    Demand Management
    Financial Management
    Test Prep
  • Module 4 - Service Design Processes
    Service Design
    Service Design Package
    Business Change Process Model
    Design Management
    Five Aspects of Service Design
    Service Solutions
    Service Portfolio
    Service Status
    Management Systems and Tech Architectures
    Process Design
    Measurement, Methods and Metrics
    The Four P's of Design
    Design Constraints
    Design Coordination
    Service Catalog Management
    Service Level Management
    Availability Management
    Capacity Management
    IT Service Continuity Management
    Information Security Management
    Supplier Management
    Test Prep
  • Module 5 - Service Transition: Change Management
    Service Transition
    Change Management
    The Seven R's of Change
    Service Assets and Configuration Management
    Knowledge Management
    Release and Deployment Management
    Transition Planning and Support
    Service Validation and Testing
    Test Prep
  • Module 6 - Service Operation: Functions
    Service Operation
    Incident Management
    Problem Management
    Event Management
    Event Classification
    Request Fulfillment
    Access Management
    Service Desk
    Technical Management
    Application Management
    IT Operations Management
    Test Prep
    Final Review
    Service Lifecycle
    Service Strategy
    Service Design
    Service Transition
    Service Operation

Information Technology Infrastructure Library


iCollege is a leading international provider of E-Learning courses, learning technologies, and development services. iCollege is a collaborative venture between XpertSkills and XpertEase Software. The synergistic result of the joint venture enable them to provide sophisticated, innovative, relevant, flexible, and cost-effective learning solutions. Their collective knowledge and experience in education and training provision sets the standard for service delivery in learning solutions. For more details on this course and instructor, click here.


ITIL is a set of 5 core volumes on IT service management (ITSM) that focuses on aligning IT services with the needs of businesses. Dive into all 5 strategies and prepare to pass this essential exam for IT professionals.
  • Understand ITIL terminology, structure & basic concepts
  • Apply procedures, tasks & checklists to your organization to establish a baseline in which to plan, implement, and measure improvement
  • Study the core principles behind the ITIL service management practices
  • Practice with exam simulations


Details & Requirements

  • Length of time users can access this course: 2 years
  • Access options: web streaming
  • Certification of completion not included
  • Redemption deadline: redeem your code within 60 days of purchase
  • Experience level required: all level
  • Once you are ready for your exam, you can make an appointment to take the official exam at any center worldwide
  • Restrictions: exam vouchers not included


  • A laptop or desktop computer with Microsoft Windows
  • High-speed/broadband Internet access
  • Speakers or earphones


  • Instant digital redemption
  • You may schedule your exam at any time and at any international examination centre located nationwide. The cost of exams are not included and you will need to directly pay the examination centre while booking.
  • Please visit the respective vendor websites for full examination and certification requirements and details.
Your cart is empty. Continue Shopping!
Processing order...